March 20, 2020
Walden Implements Access to Outpatient Programs in Response to COVID-19
At Walden, we are doing our best to support you in your treatment and recovery
while following governmental recommendations for social distancing and
prevention of the spread of COVID-19.
Here is what we are doing:
- We moved outpatient treatment to telehealth services effective today, Friday
March 20, 2020.
- We will provide scheduled assessments, via telehealth only, starting on
Monday, March 23, 2020. We will not resume in-person assessments until
- We will contact all clients currently scheduled to receive services at
our outpatient sites to inform them of the changes.
- We will ask every client for their email address so we can forward DocuSign
releases to them to complete before resuming services using telehealth.
- We will continue to offer on-site medication management and MAT appointments.
- We will also continue to offer on-site urinalysis testing during normally
scheduled urinalysis collection times.
- We will offer clients who can connect via telehealth, individual Level
1 substance use treatment services and individual mental health session
telehealth sessions only. All Level 1 groups have been converted to individual
telehealth sessions per Maryland Optum guidelines.
- We will continue to facilitate our IOP and PHP levels of care via virtual
group format with use of BlueJeans software. We will not offer on-site
groups during this time. We have provided a quick guide for any questions
on how to Blue Jeans. Please contact a staff member for additional assistance
or guidance on how to use this program.
To receive the latest information or ask questions, please call us at (301) 997-1300.
Effective Monday, March 23, 2020, our hours of operation are as follows:
85 Smallwood Village Center,
Waldorf, MD 20602
Monday - Friday 8:00 AM - 4:30 PM
21770 FDR Blvd
Lexington Park, MD 20653
Monday – Thursday 9:00 AM – 7:30 PM
Friday 8:00 AM – 4:00 PM
The Beacon of Hope Recovery Community Center is offering a variety of services
at this time, including individual tele-recovery calls, Zoom (online and
by phone) support groups, and bagged lunches. Please call (240) 298-0212
regarding these free services for the recovering community.
If you are unable to participate in our services due to these changes,
please contact a staff member. We are happy to provide additional referral
sources to assist with finding treatment that best fits your needs.
We also remain committed to supporting our existing clients and will be
reaching out to advise how these changes will affect their care.
Our peer-based recovery support services continue via tele-recovery calls
and texts, online support groups and help with basic meals for those struggling.
For more information on these options, community members can call or text
our Beacon of Hope peer team at (240) 298-0212.
Thank you for working with us during this time when the entire community
is focusing on safety. Be well and please continue to commit to your own
recovery and wellness in the best way that you can!
Walden Updates Response to COVID-19 at Inpatient Programs
As the COVID-19 crisis develops, Walden continues to update policies to
remain ahead of the crisis in preserving the health of our clients, families,
and employees. This is especially challenging in our inpatient programs,
where the core areas of attention are admissions screening, maintaining
a virus-free active client population, and post-discharge planning.
- All callers will be asked several questions to determine the presence of
symptoms, recent travel outside the United States, and underlying medical
conditions, which might place them in a high-risk category. We have temporarily
updated our exclusionary criteria to include some of these factors to
protect those callers as well as the health of individuals already in
- All clients and Pyramid Staff will be screened for symptoms on a daily
basis. Every individual within each facility will have their temperature
taken daily. Processes are in place to assist any individuals who might
be experiencing COVID-19 symptoms to receive testing and treatment with
the guidance of the Department of Health.
- In an effort to keep any potential carriers of the virus quarantined, we
have implemented “Access Centers” for all new admissions.
New clients entering our services will be admitted to one of our 7 Access
Centers located in Charlotte Hall, Maryland. Each Access Center is a closed
unit, with nursing staff, where clients will reside and receive necessary
services for a minimum of 14 days (the COVID-19 incubation period). After
a client has completed 14 days in the Access Center they will be medically
cleared and moved to into the general population with clients who have
already been medically cleared.
- Traditional discharge plans typically include safe, sober living environments,
access to outpatient services, or critical twelve-step programming options.
Increasingly these options are simply not available, which makes the likelihood
of relapse very high. As a result, we will be offering extensions of treatment
where possible to keep our clients' virus free and provide the best chance
of long term recovery in their respective community.
Our top priority will always be the wellness of the individuals we treat
and the health of our staff who serve them. During this unpredictable
time, it is essential for our team at Pyramid Healthcare to act swiftly
and transparently while also remaining flexible as things continue to evolve.
Please contact us at (310) 997-1300.
March 20, 2020
March 13, 2017 Update:
The safety and well-being of clients, families and employees has always
been and will continue to remain a top priority at Pyramid Healthcare
and its affiliated companies.
As such, under the guidance of the Centers for Disease Control (CDC), the
World Health Organization (WHO) and state and local officials, we have
implemented a number of precautionary measures across our organization
in response to the COVID-19 (Coronavirus) outbreak.
Because our treatment facilities, referral, screening and admissions processes
will remain open and active for as long as deemed safe and appropriate,
we believe it is important to communicate the steps we are taking to help
keep our clients, families and employees safe and healthy.
- Our Intake Department is assessing and evaluating incoming clients by inquiring
about travel during the previous 14 days, other potential exposure to
COVID-19 and presence of flu-like symptoms or flu prior to admission,
and we will deny admission to those who have screened positive
- We have temporarily suspended on-site family visitation and programming,
and are modifying technical capabilities and policies to provide for digital
- Where possible, in outpatient offices we are offering telemedicine options
to in-person treatment
- In residential programs, we are suspending outside self-help meetings and
are restricting in-house self-help meetings to include only our residential clients
- We have been communicating actively and daily with our employees relative
to proper hygiene including frequent hand washing and use of hand sanitizer
regularly and to stay home if they feel ill or are demonstrating signs
of illness such as fever, cough or shortness of breath
- We have provided our front line employees with appropriate personal protective
equipment (PPE) and have acquired as much reserve PPE as we have been
able to obtain
- We screen all clients daily for fever, cough and shortness of breath
- Our maintenance and housekeeping departments have increased their sanitization
efforts in client and employee areas
- We have postponed all company-hosted events and activities
All of our treatment facilities will remain open and continue to provide
care until directed otherwise by the Government.
We will continue to closely monitor updates issued by the CDC, WHO and
state and local authorities surrounding COVID-19, and will follow all
recommended steps to ensure the continued safety, health and well-being
of our clients, families and employees.
President and CEO
View our full press release.