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Frequently Asked Questions

  • What are your walk-in hours?

    Our walk-in appointments are generally scheduled between the hours listed below for each site, however, we recommend to clients wishing to make an appointment that they attend our locations as early as possible in order to secure an appointment for the same day, as appointments are limited in number.

    Substance Abuse walk-in hours are:

    • Monday through Friday, 11am to 2pm at Charlotte Hall
    • Monday through Friday, 11am to 2pm at Lexington Park
    • Monday through Friday, 1pm - 3pm at Waldorf

    Mental Health walk-in hours are:

    • Monday, Wednesday and Friday, 10am - 12 noon at Lexington Park
    • Monday, Wednesday and Friday, 10am - 12 noon at Waldorf
  • What must I bring to inpatient treatment?

    The following items are required (if applicable) to enter treatment:

    • Medical Assistance and/or other insurance card(s)
    • Prescription medication in prescription bottle with matching, affixed prescription label
    • Personal hygiene items including soap, deodorant, shampoo, toothbrush, razor, shower shoes and shaving cream
    • Enough clothing for 7 days (laundry available)
  • Am I allowed to bring money to inpatient treatment?

    Clients are allowed to bring a maximum $25.00 cash with them to treatment.

  • Am I allowed to smoke in inpatient treatment?

    You may bring unopened tobacco products with you to treatment if and only if you are entering an adult treatment facility.

  • What reading materials are allowed in inpatient treatment?

    Non-religious, non-spiritual, or non-recovery related print material.

  • What is not permitted in treatment?

    You may not bring the following with you to inpatient treatment:

    • Over-the-counter medications
    • Perfume/cologne
    • Nail polish
    • Aerosol cans
    • Glass bottles
    • Any item on which alcohol is identified as the first four ingredients in the content list
    • Electronics
    • Non-religious, non-spiritual, or non-recovery related print material
    • Opened tobacco products
    • Any sharp objects
    • A personal vehicle
    • Food/beverage
    • Sleeveless shirts
    • Spandex or form-fitting material
    • Short shorts
    • Short skirts/dresses
    • Tube tops
    • Half-shirts
    • Any clothing item that promotes drugs, alcohol, violence, sex, gang affiliation via text and/or graphics
    • Any item that staff deems offensive or inappropriate
  • What do you provide for me while I'm in inpatient treatment?

    • Laundry facilities and detergent
    • Bed linens, pillows, and blankets
    • Towels
    • Three meals per day
    • Beverages and snacks
    • Lounge time
    • Private/individual shower stalls
  • Is treatment co-ed? Are men and women kept separate during treatment?

    Yes, treatment is co-ed. However, our inpatient/residential programs are segregated by gender within the facility. We also offer gender-specific treatment programming.

  • How many people can I expect to share a room with?

    The majority of our residential/inpatient suites accommodate three clients; however, some of the larger suites accommodate four clients.

  • Does your facility have a gym or exercise equipment?

    Our inpatient/residential facilities offer a designated workout area and a variety of equipment. Equipment available varies among the facilities.

  • What do I need to bring in order to make phone calls?

    Our program offers a designated office phone where calls can be made at no charge.

  • How many people are in each inpatient or residential facility?

    This varies from program to program. Check with Admissions or a Community Relations Representative for more details about the facility you’re considering.

  • Can you help me get to inpatient treatment?

    Yes. We provide complimentary transportation to any of our treatment facilities from any location agreed upon by the client and our admissions staff during the assessment process. When possible, we do transport more than one client at a time, so be aware that you may ride with someone else.

  • Who is eligible to receive complimentary transportation from Walden?

    All inpatient clients are eligible, regardless of the type of treatment they are receiving. We provide transportation for admissions, discharges, and client appointments of all kinds.
  • Are Walden drivers fully qualified?

    Yes. Our drivers are all qualified beyond having a valid Maryland state driver’s licenses. They can administer CPR and have additional training in relevant emergency and safety procedures, as well as NARCAN training.

  • Do you transport clients only, or can a family member/friend accompany the client?

    Our complimentary transportation is only available to clients.

  • Do you require clients to wear a seat belt while in a Walden vehicle?

    Yes. All clients are required to wear a seat belt while in a Pyramid Walden vehicle.

  • There is no other treatment program I could have asked to help me succeed.

    - Anonymous

  • All the staff has been incredible on my long road to recovery.

    - Anonymous

  • Walden treats each other like family and had an ear open at all times.

    - Anonymous

  • I thank God for Walden.

    - Anonymous

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